How much do you charge for postage?
All our deliveries are via Parcelforce 48 hour
delivery and carry a standard UK Mainland charge of £5.65 for postage and packing.
Do you deliver
outside the UK?
Our standard delivery charge of £5.65 is for UK mainland only. Please
contact us by email
sales@rockfishriders.com
if you want to order from overseas, we will find you the cheapest delivery cost available.
How long does delivery take?
All deliveries in the UK are on a Parcelforce 48 hour service. Orders placed before 1pm will be dispatched the same day. Please note that orders made after 1pm on Fridays will be not be processed until
the following Monday. Our warehouses are closed on Public and Bank holidays and will not process
your order until the next working day. Overseas delivery will vary. Please email Rockfish for an estimate.
Are my credit card details secure?
Yes. We uses SagePay, a world-class, secure online service to process your payments. Payment details are captured within the Google secure servers ensuring that the information is held with the very high levels of security you would expect from a major payment service provider.
What types of credit cards do you accept?
We accept
Visa Debit, Visa, and Mastercard. Cheques maybe used for mail
order purchases only.
What
happens if the clothes / items I've ordered don't fit?
Please note that we provide an accurate size chart
under each product on the website. Please use this as a guide before making a purchase.
For our exchange policy please see below.
What is your exchange/refund policy?
If you are in any way unhappy
with your Rockfish purchases you may send them back for an exchange or full refund. Please
note that we do not include free returns. Postage to cover the
cost of returning goods for exchange is down to you. We will happily refund your postage if the
goods are found to be faulty. Please return your purchase to us (unworn and in the original
condition you received them from us with all packaging, labels and hang tags intact) within 14
days of receipt.
Rockfish Riders
Bokenver Farm
St Martin
Looe
PL13 1PAWe strongly recommend that you
ask for a proof of posting certificate from the Post Office to prevent your kit getting mislaid
in the post, as we cannot be held responsible for goods lost in transit to us. Your statutory
rights are not affected by these statements.
Please tell us why you are returning your products,
this ensures that we can improve our service and kit in the future. If you require an alternative
item please make sure to specify which colour and size you would like. Refunds can only be
credited back to the original card that the goods were bought with.
Please note we charge
£5.65 for delivering exchange items.
Contact us
Can't find the answer you're looking for?
Drop us a quick mail.
CLICK HERE or phone us on +44 (0)1503 240615.